We’re happy to help you with any questions or concerns. We’ve collected some of our most frequently asked questions. If you don’t find the answer to your question here, please contact us.
Why am I having trouble logging in at www.droppett.com?
Login at Droppett.com requires a unique username and password that is not the same as your email address and 4-digit PIN. The username and password are created by you when you “register” your card online.
On the other hand, if you originally signed up at Droppett.com, then your card would have been registered automatically and you would have created your unique username and password during this signup process.
What do I do if I forgot my username and password?
If you have forgotten your username, please contact Customer Service at 515.265.4275. If you have forgotten your password, please use the “Forgot your password?” link at Droppett.com/login or call Customer Service at 515.265.4275.
What do I do if I forgot my PIN?
To change your PIN via the website, log in and go to the My Account page. To change your PIN via telephone, please call 515.265.4275 during regular business hours.
What do I do if I lost my Droppett card?
Please call 515.265.4275 during regular business hours or send an email to [email protected]
How do I check my balance?
Once you have registered your card at Droppett.com/signup, you can also view your balance online at Droppett.com/login.
How do I get my funds?
Simply go to www.droppett.com and select the login/sign up tab. From there you can see the funds you have available. Anytime our account reaches a balance of 15.00 or greater, you may make a transfer request. In doing this transfer request you will be moving the funds from your DROPPETT account to your personal checking account. (Transfer may take 24-48 hours not including holidays and weekends.) There is no need for any gift cards or special credit cards. If you choose to donate your funds to one of our partner charities, you can do this no matter how small your balance is.
Do I need a bank account?
Yes. You will need a checking account to transfer your DROPPETT funds to.
Do I need a credit card?
No. a credit card is not needed. All you need is a personal checking to transfer your DROPPETT funds to.
Do I get a receipt for my bag or account balance when I drop off my containers?
No. Your bag is automatically logged into our software when you scan the individual bag tag (please do not use your membership card to drop off bags) when doing a drop off. Only after your containers have been picked up and brought back to the processing facility will your account show how much you have redeemed. (Processing of your bags may take 48-72 hours depending on current volume, not including holidays and weekends.)
What kind of bags can I use?
We recommend you use the DROPPETT green redemption/recycling bags for two reasons. First, this bag is 100% recyclable. Second, this bag has been tested to withstand the weight of the redeemables and the temperature variances we see throughout the year in Iowa. If you have quantities of glass bottles they can be placed in a securely taped box and the tag placed on the top of the box. Please limit the weight of bags or boxes to 20 pounds.
Where/how do I get more bags?
If you choose to use official DROPPETT branded bags, they may be purchased in rolls of 10 for 2.49 plus tax if applicable by picking them up at 1600 east Euclid Ave, Des Moines Iowa or by calling 515.265.4275 if you would like them shipped to you and a customer service representative will be able to help you.
Where can I get bag tags?
Droppett tags can be printed from a Droppett location using your membership card. For more information, call 515.265.4275 or email us at [email protected]
Is there a limit on how many containers I can put in my bag?
There is a 20-pound weight limit (you can mix plastic, glass and aluminum). Please leave enough room to tie off the top with a good knot. This weight limit has been established for your safety and to prevent tearing of the bags. As a reminder, a new option for our DROPPETT customers is to place quantities of glass bottles in a securely taped box and affix the sticker to the top of the box. We do ask you to try and still follow the 20 pound weight limit.
What containers can go in my bag?
Any plastic, aluminum, or glass beverage container on which a deposit was paid during purchase (often denoted with a 5¢ insignia) is eligible to be redeemed with Droppett. The container must be redeemed in the same state in which the deposit was paid in order to receive redemption value.
Although you will not receive redemption value, we will recycle any non-eligible containers that make it into your Droppett bag so long as they are sturdy plastic, aluminum, or glass beverage containers that resemble those covered by the bottle bill.
To see a full list of eligible containers in your state’s bottle bill, please visit http://www.bottlebill.org/.
What about plastic bottle caps?
Yes! We prefer plastic bottles with their caps on.